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Hospitality & Guest Services

Atlanta, GA

Tuition Free


Tuesdays and Thursdays: 10am - 2pm (in class)
&  Fridays: 10am - 1pm (virtual)

Program Overview

Get The Skills

Program Cohort Details:

TUESDAY, August 6th, 2024

Exceptional guest services are the heart of any thriving hotel, and that’s where your journey begins!

We are thrilled to offer a free-to-participant Hospitality program in the Atlanta Metro Area. This 15-week program includes 3 weeks of intensive job training and 12 weeks of career coaching and support.

In the first 3 weeks, you will participate in both in-person and virtual sessions, gaining hands-on experience and working towards the Certified Guest Service Professional (CGSP) certification. The following 12 weeks will provide you with ongoing career coaching and bi-weekly check-ins to help you excel in your new role. Plus, you’ll benefit from our partnership with the Omni Hotel at Centennial Park, the Georgia Hotel & Lodging Association, and other top employers in the hospitality industry, opening doors to exciting career opportunities.

This program is in partnership with City of Refuge of Atlanta
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What your program looks like

Our 15-week program offers a unique blend of in-person and virtual training, personalized coaching, and job placement support to help you succeed in the hospitality industry. Here’s what you can expect:

  • 3-week intensive job training

    • 9 sessions, combining in-person and virtual classes

    • Including a hotel tour

    • Weekly coaching with ChooseU Success Manager

  • 12 weeks of career coaching and support

    • Bi-weekly coaching with ChooseU Success Manager

  • Guest Service Certification

    • Earn the Certified Guest Service Professional (CGSP) certification from the American Hotel & Lodging Educational Institute

  • Employer Partnership with Omni Hotel, the Georgia Hotel & Lodging Association & more to come

Career Supports
Application Process

Applicant Requirements

  • You must be 18 years old at the time of your application submission

  • You must live in the Atlanta Greater Metro Area

  • Must have a valid United States government ID (federal, state, or local)

  • You must provide consent to allow a background check

  • Commit to availability during program hours and 2-4 hours per week

  • You are motivated and excited to work in a new job in the Hospitality industry

Applying to the Program

Our application process includes 4 primary steps, which usually take between 10-25 minutes to complete. We'll work to process your entire application and interview within 2-3 weeks so you know where you stand.


Getting to
Know You

We will ask you basic eligibility questions to be sure that you qualify for the program, as well as a few questions about your background. You will need to upload a valid ID, this step should take 10-15 minutes.



If you are eligible for the program, you will receive an email with a link to the application. You'll let us know why you're interested in the program and give us a sense of technology tools you're familiar with, and you'll select a time for a live interview with our staff. This step should take 15-25 minutes.

Our application will close on
July 20,  2024 at 8:00 a.m. ET



Once scheduled, you will receive a calendar invite with a link to your interview information. Interviews will take place on Zoom, which you can join from a computer, phone, or most tablets. During this step, we'll get to know you a bit better - we'll discuss your interest in the program, current and future goals, existing commitments, and any support needs you may have. The interview lasts 20-30 minutes.


Program Acceptance

If you are accepted into the program, you will receive an email asking you to confirm your spot. You'll let us know that you can attend an in-person orientation on set date(s), and answer a few final questions that help us plan for your enrollment. This step should take 5-15 minutes. Welcome to ChooseU!



Let us know.

If you have any questions about the Atlanta Hospitality program, please email us at 
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